Warranty Service

Warranty Service2024-09-23T08:41:36-05:00

Warranty Service

We are proud to back our products with a Lifetime Limited Warranty and are ready to assist if something isn’t quite right.

Warranty Claim

MM slash DD slash YYYY
What type of service(Required)
Distributor Contact:

Homeowner Name:(Required)
Homeowner Address(Required)

It the jamb plumb? (use a 4" or 6" level)(Required)
Is the jamb square? (use a square in corners)(Required)
Are the sill and sub-floor level?(Required)
Is the unit properly caulked?(Required)
Are the weep holes visible and free of debris?(Required)
Are 2 1/2” supplied screws installed?(Required)

If you answered no to any of the questions above, there are installation errors that need to be corrected before filing a claim.
Drop files here or
Max. file size: 128 MB.
    I have checked the unit(s) for the installation errors and found the installation to be correct. I am requesting a service call with the understanding that there may be a $65.00 (plus hourly rate for additional hours) service charge if the problem is a result of incorrect installation practices.(Required)

    Warranty FAQ

    Where is the serial number on my window?2022-06-30T12:09:18-05:00

    Each window has an individual serial number that correlates to the sizing, options and components of that specific window which will be formatted as either 99-15423-01 or K15274-01. On double hung windows, this will be located on the inside of the top frame. Other styles of windows may have the number on a label affixed to the sash.

    I need parts or service to repair my window or patio door. Where do I go?2022-12-13T16:13:38-05:00

    Please contact warranty@vinylmax.com for service or repair parts.

    Vinylmax Limited Lifetime Warranty

    Vinylmax boasts one of the strongest warranties in the window industry!

    Download the Vinylmax Warranty

    Warranty Transfer Request

    Use this form to request a Vinylmax warranty transfer.

    Download Request for Transfer Form

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